Security Deposit For Party Rentals

1. What’s the Security Deposit For?
A $100 refundable security deposit is required for all rental bookings to ensure the safe return of our items. Think of it as a safety net—it’s fully refundable as long as items are returned on time and in good condition (normal wear and tear expected!).

2. When & How to Pay
- Paid upfront when booking online or in person during pickup.
- A one-time fee (only charged once per order, even if multiple items are rented).

3. Refund Policy
Your deposit will be refunded in full within 2-7 days after:
✅ All items are returned on the agreed return date 
✅ No missing, broken, or severely damaged items.
✅ No excessive cleaning is needed (e.g., heavy stains, spills, or debris beyond normal use).

Link to our full Rental Terms:
- By booking, you agree to our Rental Terms.

Inspection timing:
- Inspections are done at the pickup time for deliveries or within 24 hours of return.

4. What Deductions Might Apply?
Part or all of your deposit may be used to cover:
- Late returns (past your booked return time/date).
- Damage (beyond minor wear, like tears, breaks, or permanent stains).
- Missing items (e.g., lost chair sashes, tablecloths, or decor pieces).
- Heavy cleaning (e.g., glitter, wax, or food stains requiring professional treatment).

If damages/losses exceed $100, you’ll be invoiced for the replacement cost of the item(s). In this case, the invoice payment will be expected within the first 15 days from the invoice date, before we persue legal enforcement.

5. How Refunds Work
- Refunds are issued via the original payment method.
- Processing takes 1 after inspection, however, depending on your bank structure, weekends or holiday breaks, refunds can take 2-7 business days to reflect back on your account.
- We’ll send you a detailed report with photos if any deductions are made.

6. Peace of Mind
We understand accidents happen! We’ll always:
- Assess damages fairly (we’ll provide photos if deductions are needed).
- Communicate clearly before charging anything beyond the deposit.

We strive to serve and do our very best on each booking, but due to human error, we encourage our clients to be proactive and inspect our rentals to satisfaction during pickup or delivery. If you see any damage on our rentals, or ever receive less quantity than what was booked, we encourage you to properly document this and communicate this with the delivery person during pickup or delivery of your items.

FAQ Section
Q: Why is the deposit charged per order, not per item?
A: To keep costs simple for you! Whether you rent 1 or 20 items, the deposit is a flat $100 per booking.

Q: What counts as "normal wear and tear"?
A: Light dirt, minor wrinkles, or gentle scuffs expected from typical party use. We’ll never penalize you for reasonable use!

Q: Can I pay the deposit in cash?
A: Yes! Pay cash in person during pickup, but online payment is required for deliveries.

Q: What if I need to cancel my booking?
A: The deposit is always fully refunded for cancelations. However, the actual rental cost of your booking is refunded according to when you cancel as follows;

• Full refund if canceled within 24 hrs from booking, with the exception of a 3.5% charge for the bank transaction fee. This fee is charged by your bank for taking payments and will be born by the client.
• 50% refund if canceled at least 14 days before your event.
• No refunds if canceled within 14 days to your event. This cancelation structure helps to cover lost income for reserved items, and can be read in detail on our rental policy / contract.

We’re not here to nickel-and-dime you—this deposit protects both of us!. Ready to book? Add your rentals to cart—and let's get your party started.

• By default, all our rentals can be picked up in Athol, MA. We will share pick-up address and assign you a time-slot for your pick-up. To get this option, select the first option from the drop-down named "Pickup / Delivery Options".

• You can also pay for delivery when booking. Our delivery fees are charged by distance from Athol, MA. You can add delivery fee to your booking by selecting your town / city in the delivery tab above. Towns with similar distance have been grouped together.

• Our delivery fees also include delivery to your venue and pickup after the event. If the event goes past 10pm, we will schedule pickup the next day or as agreed.

• Our delivery fees apply only once per booking for same date, no matter how many rentals you add to cart.

• If pickup is selected, please arrive in a vehicle that is large enough to accomodate all your rentals. undersized vehicles will be turned down. On a rainy day, only enclosed vehicles will be accepted. Only pickup by appointment, usually assigned day before your event or as otherwise agreed.

• Browse our rental collection to find items you need for your event.

• On each rental product page, you'll be prompted to select the date and time of your event.

• You also need to decide between pickup in Athol, MA or pay for delivery by selecting those options in the delivery tab above.

• To ensure all our rentals are used with care and returned in time, we charge a refundable $100 security deposit. This deposit is required on any booking, and applies only once per booking, no matter how many rentals items you add to cart.

• Go to your cart, confirm all items you need are added, and proceed to checkout. Add any notes to your order for additional instructions in the text box provided in the cart, then proceed to checkout.

• We offer several payment options like visa, mastercard, Shoppay, ApplePay, PayPal, Klarna and Affirm. Or you can email us (decormanicusa@gmail.com) to request for a partial 50% deposit invoice or for clients who want to pay cash at pickup.

• Once all rentals are returned in good condition, and in time as agreed, we issue a partial refund for your order, to the tune of $100 that you paid when booking.

• By booking our rentals, you agree that Items lost, damaged, or not returned in time will be invoiced for full repair costs or replacement cost. Your security deposit will cover any loss or damage. If the cost is less than your security deposit, any remaining amount will be refunded to your payment method. If the loss cost is higher than your security deposit, you will be invoiced for the difference.